puationstation (August 14, 2008 at 8:57 am)

why did they fired the guy, they should sue the company for having those rules for the employees, like -hold the client no matter what

hardcoreheaven4 (August 8, 2008 at 3:36 pm)

The main problem here is that had the customer service advisor cancelled the account at the first request he'd have probably been fired. Companies generally enforce an attitude of 'you will keep this customer or else' so he was screwed either way. I feel slightly sorry for the guy.Lose lose situation for him.

bhickman3 (August 4, 2008 at 4:47 am)

How old is this? I thought AOL was history. Like Christian television they must be exploiting old people or something.

youngzenist (July 29, 2008 at 4:36 am)

It's truly pathetic to see this aol company is still blatantly stealing from people. Those AOL FUCKS!!!!!!!!!!!!!!!!!!!! stole over $400 from me. Its unbelievable that the government hasn't stopped this.

melodieofasiren (June 30, 2008 at 6:10 pm)

Sadly I used to work for AOL. Both me and my husband, and now my husband is in the military. Know this though, not all workers are bad, we get jobs for the same reason you do, to feed our families. I do not believe Ferrari or 'John' were either right. Both were at fault, and sadly for five minutes of fame people will do anything, just do not persecute the people who are not at fault. Not all of us are bad people.

stormvorm (June 4, 2008 at 10:56 pm)

The real asshole is AOL for firing the working person just for doing what he was told. I don't think Vincent Ferrari intended for the guy to get fired ( though his response does seem a little callous), that was just AOL's response after hearing that the recording would air.

mnels113 (June 2, 2008 at 9:02 am)

you're a fucking asshole vincent ferrari. get a life. you were obviously looking to create some kind of lame situation. you were impolite to a working person trying to do his job. you're a first class prick

TorJohns (May 7, 2008 at 5:07 pm)

AOL SUCKS HAIRY BALLS!

dimagu1 (May 5, 2008 at 4:31 am)

THIEVES! Stole my 200 dollars AFTER I CANCELLED. This apology is bullshit this company orderes their employees to rob and cheat customers that call to cancel. Then they fire one guy.

annamarievids (April 4, 2008 at 4:39 am)

haha oh my gosh. i had that same problem. they tried everything. they even offered us 6 months free and then a year free. We kept saying "we're going to comcast. Cancel our AOL account". and finally they canceled it (after about an hour) and they were like "i guarentee you, you'll miss us because we are better than comcast." The guy who came out to hook it up, he got a huge laugh out of that. I can honestly say, I don't miss AOL and I will die before I go back to any other crappy Dialup Service.